Rressivo
Legal

Privacy Policy

Last updated · 23 July 2026

This Privacy Policy describes how Ressivo (“we”, “us”, or “our”) collects, uses, and protects your personal information when you use our online booking platform (“Service”). By using the Service, you consent to the practices described in this policy.

1. Information We Collect

Information you provide

  • Account information: name, email address, business name, and password when you create an account.
  • Business data: item details, rates, availability, and photos you upload to manage your booking page.
  • Customer data: customer names, contact details, and booking information you enter into the Service.
  • Payment information: billing details processed through our third-party payment provider.
  • Communications: messages you send through the Service or to our support team.

Information collected automatically

  • Usage data: pages visited, features used, actions taken, and timestamps.
  • Device information: browser type, operating system, screen resolution, and language preference.
  • Log data: IP address, access times, and referring URLs.
  • Cookies: small data files stored on your device to maintain your session and preferences.

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve the Service.
  • Process your bookings and manage your account.
  • Send you service-related notifications and updates.
  • Respond to your support requests and communications.
  • Detect, prevent, and address technical issues and security threats.
  • Analyse usage patterns to improve user experience.
  • Comply with legal obligations.

3. Information Sharing

We do not sell your personal information. We may share your information with:

  • Service providers: third-party vendors who assist with hosting, payment processing, email delivery, and analytics, bound by confidentiality agreements.
  • Your customers: limited booking information necessary to fulfil reservations.
  • Legal requirements: when required by law, subpoena, or legal process, or to protect our rights, safety, or property.
  • Business transfers: in connection with a merger, acquisition, or sale of assets, with notice to affected users.

4. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit (TLS) and at rest, access controls, and regular security assessments. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. After account deletion, we may retain certain data for a limited period to comply with legal obligations, resolve disputes, or enforce our agreements. Anonymised or aggregated data that cannot identify you may be retained indefinitely.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal information we hold about you.
  • Correct inaccurate or incomplete information.
  • Delete your personal information, subject to legal retention requirements.
  • Export your data in a portable format.
  • Restrict or object to certain processing of your information.
  • Withdraw consent where processing is based on consent.

To exercise any of these rights, contact us at [email protected].

7. Cookies

We use cookies and similar technologies to maintain your session, remember your preferences, and understand how you use the Service. You can control cookie settings through your browser. Disabling cookies may affect the functionality of the Service.

Analytics

We use Google Analytics and PostHog to understand how the Service is used — pages visited, features used, and interactions such as clicks and navigation. PostHog data is hosted in the European Union. You can block these tools through your browser settings or extensions without affecting the core functionality of the Service.

8. Third-Party Services

The Service may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing them with your information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

10. Children's Privacy

The Service is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on the Service and updating the “Last updated” date. Your continued use of the Service after changes take effect constitutes acceptance of the revised policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, contact us at [email protected].